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Accessibility Client Service Policy

Accessibility Client Service Policy

This statement is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

This information applies to the provision of services at all offices operated under the name of Nelligan O'Brien Payne LLP.

Nelligan O'Brien Payne LLP will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.

We will ensure that all clients receive the same value and quality; allow clients with disabilities to do things in their own way, and at their own pace with accessing services as long as this does not present a safety risk; use alternative methods when possible to ensure that clients with disabilities have access to the same services, in the same place and in a similar manner; take into account individual needs when providing services; and communicate in a way that takes into account the client’s disability.

Persons with disabilities may use their own assistive devices as required with accessing services provided by Nelligan O'Brien Payne LLP. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of services.

Nelligan O'Brien Payne LLP shall provide the client the opportunity to provide feedback on the services provided to the client with disabilities. Feedback will be accepted in written or verbal forms. Clients should direct feedback to the Director of HR & Administration at the head office, 50 O'Connor Street, Suite 1500, Ottawa, ON K1P 6L2

Clients that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns that were submitted.

Nelligan O'Brien Payne LLP shall make available to clients, if requested, a copy of our policy related to the Accessibility Standards for Customer Service.

This policy and its related procedures will be reviewed as required in the event of legislative changes.